Reference

Our Terms Shape Your Experience

Q: What happens if I dispute a payment?

Deposit disputes must be reported within 30 days. Email support@raja777.club with your transaction ID, deposit method (DANA, OVO, GoPay or QRIS) and amount. We investigate and respond within 5 business days. Withdrawal disputes follow the same process but must be filed before you withdraw the disputed amount.

Q: What if I find an error in my account balance?

Email support@raja777.club with your account ID, the discrepancy amount, and the date you noticed it. Include a screenshot of your balance history if possible. We investigate within 24 hours and respond with a full audit of your transactions or a balance correction if an error is found.

When you open an account at raja 777, you're agreeing to the terms that keep your deposits safe, your withdrawals clear, and your account secure.

Account ownership rulesPayment & withdrawal termsDispute resolution process

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Terms That Protect Your Account

raja 777 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account at raja 777 remains your responsibility — we enforce age verification and identity checks at signup so you can play with confidence. Deposits via DANA, OVO, GoPay and QRIS are processed through our secure gateway; once credited, funds belong to your account balance only.

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Withdrawals require verification through the same payment method you deposited with, and we complete verified payouts within 24 business hours. These terms apply where local law permits, and we reserve the right to suspend or close accounts that breach our policies — including multiple registrations, unauthorized
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access attempts, or unusual transaction patterns.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

Questions About Our Policy

Our support team is ready to walk you through any part of our terms or help you understand your rights and obligations. Reach out through the channels below — we respond to account-related questions in the language you're most comfortable with, including English and Indonesian regional support.

Team online

Live chat

Open your account settings and click Support. Our chat team responds during operating hours — Monday to Sunday, 08:00–24:00 Indonesia time (Makassar and Semarang zones included).

Email support

Send policy questions to [email protected]. We aim to reply within 4 business hours with clarification on your rights, account status, or dispute questions.

Account settings

Log in to your dashboard, go to Account > My Rights, and download a full copy of the terms. You can also request changes to your account restrictions or data use from this page.

HOW WE HANDLE YOUR DATA

Security, Privacy and Your Control

We take account security seriously — your login credentials, payment details, and gaming history are encrypted end-to-end.

Encryption standard

All account data travels through SSL/TLS 1.3 encryption. Passwords are hashed and never logged in readable form. Your session expires after 30 minutes of inactivity on shared devices.

Payment data handling

We do not store full card or e-wallet credentials. DANA, OVO, GoPay and QRIS transactions are verified directly with your provider; we only record confirmation tokens and your account balance.

Data retention

Active accounts retain full transaction history. Dormant accounts (no login for 3 years) can request data deletion; we archive anonymised play data for regulatory audit purposes only.

Cookie and tracking

We use session cookies to keep you logged in and analytics cookies to understand lobby behaviour. You can clear cookies anytime; we do not sell your data to third parties.

Dispute and access requests

Contact [email protected] with 'Data Access Request' in the subject line. We respond within 10 business days with your account history, payment records and terms confirmation.

Changes to your account

Log in to Account > My Rights to update contact email, request Deposit references, or modify marketing preferences. Changes take effect immediately and are logged in your account audit trail.

What Our Terms Mean for You

No — our terms require one account per person. Multiple registrations breach our policy and will result in account closure and forfeiture of any balance. If you need a fresh account, contact support to formally close your first one before signing up again.

Deposit disputes must be reported within 30 days. Email [email protected] with your transaction ID, deposit method (DANA, OVO, GoPay or QRIS) and amount. We investigate and respond within 5 business days. Withdrawal disputes follow the same process but must be filed before you withdraw the disputed amount.

No — our terms require withdrawals to go back to your original deposit method for security and compliance. If your DANA, OVO, GoPay or QRIS account is no longer active, contact support to arrange a verified alternative withdrawal channel.

We close accounts that breach terms including fraudulent deposits, multiple registrations, unauthorized access, or repeated payment chargebacks. Violation of account security rules (sharing login credentials, using VPNs to disguise location) also triggers closure. Closed accounts cannot be reopened.

We keep transaction records for 7 years for tax and regulatory compliance. Your personal data (name, email, phone) is deleted 12 months after you formally close your account, unless we're required by law to retain it longer.

The terms apply as written to all accounts. However, you can request specific account restrictions (deposit caps, session limits, payment method restrictions) through Account > My Rights, and those requests take effect immediately and are noted in your file.

Email [email protected] with your account ID, the discrepancy amount, and the date you noticed it. Include a screenshot of your balance history if possible. We investigate within 24 hours and respond with a full audit of your transactions or a balance correction if an error is found.

Our Terms Shape Your Experience

Questions About Our Policy

Live chat

Email support

Account settings

Security, Privacy and Your Control

Encryption standard

Payment data handling

Data retention

Cookie and tracking

Dispute and access requests

Changes to your account

What Our Terms Mean for You

01 Can I have more than one account?

02 What happens if I dispute a payment?

03 Can I withdraw money in a different payment method than I deposited with?

04 What closes an account permanently?

05 How long do you keep my account data after I close it?

06 Can I change the terms or contest part of them?

07 What if I find an error in my account balance?

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